SENIOR CX OPERATIONS & VENDOR MANAGEMENT LEADER
BPO | Global Operations | Uber Mobility & Delivery | Program Management
Customer Experience and Operations leader with 9+ years of experience managing
large-scale operations and driving performance improvements in global environments.
Strong track record supporting Uber operations (Mobility and Delivery) for over 3
years, with experience across Quality, Program/Project Management, and Senior
Operations Management.
Expert in vendor governance, performance transformation, and operational execution,
combining strategic direction with hands-on leadership to deliver measurable business
impact.More...
Murilo Lourenço
Strategic Partnerships@Keeta
Verified
Experience in startups and performance optimization to drive operational excellence. Expertise includes revenue management, implementing scalable processes, and enhancing key performance metrics to support organizational growth. Additionally, contributed to multichannel acquisition strategies and process integration, fostering sustainable business opportunities.
Experience across high-growth startups, strategy, innovation and market expansion.More...