Years of experience: 22

Database CoordinatorData Entry SpecialistCustomer Success ManagerCall Center SupervisorCall CenterTech Support

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Pablo's Career Path
Sr. Manager, Technical SupportAug. 2024 -
Present
AlationSr. Manager, Technical Support
Santiago Metropolitan Region, Chile
Sr. Technical Account ManagerAug. 2023 -
Jul. 2024
OracleSr. Technical Account Manager
Santiago, Santiago Metropolitan Region, ChileProvide personalized support for Customer's Oracle technology and directly coordinate with Oracle Development and product teams to help resolve issues faster. Typical activities of Oracle Technical Account Managers • Ongoing planning and productivity reviews, advice, and guidance to help Customers stay ahead of potential challenges and achieve continuous business and operational improvements ...
Front-Line Support ManagerAug. 2019 -
Dec. 2022
ClouderaFront-Line Support Manager
Santiago Province, Chile- Drive the delivery of a world-class customer support team. - Monitor Service Level Agreements and Time to First Response goals and report issues as they arise. - Ensure that customer cases are handled with the highest technical aptitude and customer service tone. - Triage, diagnose, and escalate customer inquiries during their engineering and operations efforts.

Pablo's Posts

  • 0

    About myself

    Seasoned IT engineer with 20+ years in support as both hands-on engineer and manager, partnering with Success teams on escalations to reduce churn and boost retention. Strong in DB administration, PL/SQL, Tableau, Linux, Oracle BI, Hadoop ecosystem and data analysis, always driving measurable customer and business impact.

  • 0

    Job Description

    Seeking a Technical Account Manager role offering stability and competitive compensation, where I can blend deep technical expertise with long-term customer relationship ownership, helping clients realize value while contributing to a healthy, sustainable work environment.

  • 0

    How to contact

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