Seasoned IT engineer with 20+ years in the support world, both as a support engineer and as a support manager. I’ve been also working closely with escalated customers in coordination with Success Management team to avoid churn and maximize retention
Technical Skills: Database Administration, PL/SQL, Tableau, Linux, Oracle Business Intelligence, Data Analysis. Hadoop ecosystem.
Here are a few examples of my achievements:
✅ Analyzed all the open incidents from a customer to make sure efforts were focused in the most critical and delayed ones, coordinated with both internal and customer teams in weekly meetings, resulting in high success and a contract renewal.
✅ Developed a couple of tools for my team to help tracking critical issues and auto reporting to escalated customers. Ended up being used by the global team and saved lot of hours of manual work.
✅ Created and maintained all my team processes documentation along with the portal that contained it.More...
Kris Stamper
Consultant/Project Manager@Orderology
Verified
My superpowers reside in lifting people up, aligning teams, and building smart systems that help work flow with ease and purpose.More...
Veronica Maxam
VP, Customer Experience@Soul Machines
Verified
I help startups build their Customer Success/Experience teams. I have 10+ years in building and scaling teams, managing strategic clients, and helping companies grow and expand their customer bases.
I am looking for part time / fractional work. I love advising but also rolling up my sleeves to help build and scale teams.More...