Years of experience: 18
Data EntryLive ChatChat SupportCustomer ServiceCall CenterResearch Assistant
Trust Score
Exceptionally trusted; proven professional excellence.
Marco Paolo's Career Path
May. 2021 -Present
PDI Security and Network SolutionsAssociate Technician
As NOC Analyst Tier 1 for Nuspire, we provide first level of support to Nuspire clients in terms of Firewall monitoring and troubleshooting. We mainly support firewall monitoring, troubleshooting, and configuration from log analysis to SD-WAN up to VPN configuration. We ensure that Nuspire clients firewall is always operational and on top level.
Jul. 2017 -Aug. 2021
GenesysIT System Administrator
Cubao Quezon City, Manila, PhilippinesCreate and manages active directory accounts and profiles.
Manages laptop deployment and repair.
Manages the sites laptop and computer hardware inventory.
Basic provisioning and troubleshooting of cloud-base phone system.
Provisioning and troubleshooting of SIP type phone system.
Support all of Genesys-In house applications
Dec. 2013 -Jul. 2017
TeleTechDesktop Support Engineer
FiveEcom Building MOA Complex, Pasay City
•Promoted as Desktop Support Associate which main function is to manage desktop and laptop troubleshooting and maintenance. Basic administration of user and computer accounts via active directory. We also maintain servers and network switches. Assists Server Operations, Network Engineers, and other IT Department in restoring Teletech infrastructure wh...