Years of experience: 13
Document ProcessorTechnical Support AgentCall CenterSales & BizDevData EntryEditor
Trust Score
Highly reliable; strong professional involvement.
John's Career Path
Feb. 2022 -Feb. 2024
Zimmer BiometTechnical Writer
Warsaw, Indiana, United StatesDuring my tenure at Zimmer Biomet in Warsaw, IN from 2022 to 2024, I served as a Technical Writer. In this role, I was responsible for crafting and revising surgical techniques for dissemination across various platforms, including web and print, tailored specifically to orthopedic surgeons, as well as over 100 sales representatives and the marketing team. I played a pivotal role in ensuring t...
Jan. 2017 -Mar. 2021
AsurionMobile Device Technical Support Expert (Tech Coach)
Las Vegas, Nevada AreaFrom 2017 to 2021, I worked as a Mobile Device Technician at Asurion in Las Vegas, NV. In this role, I specialized in identifying and resolving complex usability issues associated with mobile applications and devices. I meticulously documented my findings in detailed technical reports, which were then utilized by internal development teams to implement necessary improvements and enhancements....
Aug. 2013 -Sep. 2014
Gannett | USA TODAY NETWORKRecruiting Consultant
Indianapolis, INFrom 2016 to 2017, I held the position of Customer Service Representative at Sutherland Global in Las Vegas, NV. In this role, I was dedicated to delivering exceptional customer service support, consistently ensuring customer inquiries were addressed promptly and issues were resolved to their satisfaction. I adeptly utilized company resources and knowledge bases to provide accurate assistance...