Years of experience: 23
Complaint Resolution SpecialistService Quality ManagerCustomer Care SpecialistLive ChatChat SupportClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Chanel's Career Path
Aug. 2022 -Present
UlineSenior Customer Service Manager
Atlanta Metropolitan Area
Mar. 2013 -Jul. 2022
MSC Industrial Supply Co.Customer Care & Sales Program Manager
Mableton, GALeader of multiple inbound B2B, omnichannel contact center teams in Atlanta, GA and Harrisburg, PA. Project manager for the national Customer Care Sales Program.
Jan. 2012 -Mar. 2013
Southwest AirlinesCenter Leader
Atlanta, GALocal Leader for over 300 Employees in the Atlanta Contact Center. Accountable for all Center performance standards results, reporting and Annual Operating Plan (AOP). Responsible for building and leading the Atlanta Contact Center Leadership team through the AirTran Airways/Southwest Airlines Integration with a focus on establishing Southwest Airlines Culture and Expectations in the Center.