Years of experience: 14

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David Felipe's Career Path
Senior Technical Support Engineer Tier 3May. 2024 -
Present
OracleSenior Technical Support Engineer Tier 3
Guadalajara, Jalisco, MéxicoAdvanced technical troubleshooting, SQL & code analysis, Zendesk & Jira expertise, Customer advocacy & trend analysis, process optimization & documentation, cross-functional collaboration
Senior Services Desk Specialist Lv 2Oct. 2021 -
May. 2024
HCLTechSenior Services Desk Specialist Lv 2
Guadalajara, Jalisco, MéxicoAdvanced Technical Support: Provide advanced troubleshooting and technical support for complex IT issues, including hardware, software, and network-related problems. -User and Group Management: Create, manage, and maintain user accounts and security groups within the Active Directory environment. This includes setting up user permissions, group policies, and access controls based on the organ...
Senior Services Desk AssociateJan. 2020 -
Oct. 2022
NTT DATA ServicesSenior Services Desk Associate
Guadalajara, Jalisco, México- Identify and diagnose issues and problems. -Support training department to created KBs and update the knowledge data base. - Categorize and record reported queries and provide solutions - Floor support and training for the new joiners - Assist the training department with up training to update the agents in new process and procedures. - Escalated. if needed, unresolved problems to a higher ...

David Felipe's Posts

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    About myself

    With 7 years of B2B experience, I excel in troubleshooting, analysis, and log reading. I have 8 years of expertise in Oracle, HCL, and NTT Data as a support engineer, managing access, SAP, and ITIL processes.

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    Job Description

    I seek a stable role that offers opportunities to learn and enhance my skills. A flexible schedule and the potential for financial growth are important to me, providing a balanced work-life environment.

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    How to contact

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