Years of experience: 5

InsuranceConsumer IndustryLife Science & Health CareCustomer Success ManagerPostGraduate🎓 Student

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Laura's Career Path
Medical claims subcontractor (temporal)May. 2025 -
Sep. 2025
AAreteMedical claims subcontractor (temporal)
• Audit medical claims for U.S. health plans, identifying overpayments related to CPT codes and billing issues • Use CAS, CISPRO, Citrix, Salesforce CRM, and Excel daily for analysis and reporting • Collaborate with international teams (EMEA/US) to improve accuracy and resolve issues efficiently • Maintain high claim accuracy and compliance with HIPAA and GDPR
Temporal Customer Issue Resolution AdmNov. 2024 -
May. 2025
SolventumTemporal Customer Issue Resolution Adm
Madrid, Comunidad de Madrid, España• Resolved a high volume of customer inquiries and complaints via email, primarily related to medical-surgical billing and Cash App payments • Processed invoices and managed support tickets, ensuring service efficiency and accuracy • Streamlined workflow and cleared backlog, improving ticket resolution speed • Reduced average response time by 30% while supporting both English and Spanish-spea...
Customer Service RepresentativeJun. 2023 -
Nov. 2024
EnterpriseCustomer Service Representative
Toledo, Castile-La Mancha, Spain• Managed repair shop accounts and processed insurance-related rental agreements • Coordinated office operations, transportation logistics, and documentation for vehicle deliveries • Supported billing and contract liquidation while upselling insurance and fuel plans to clients • Acted as key point of contact for corporate clients, improving customer retention • Maintained consistent service q...

Laura's Posts

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    How I can help you

    Expert in managing accounts and office tasks with strong problem-solving skills. Adept in customer relations, negotiation, and proficient in digital tools like SAP, SaAS, Salesforce. Organized, detail-oriented, prioritizing urgent tasks.

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    People I am looking for

    International, people-driven companies or Individuals in: - Healthcare, life sciences, or wellness field. - Global service/tech companies Id love to work with leaders who trust me, value initiative, and give space to learn and achieve.

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    Experience & Cases

    Achievements include resolving issues, customer service, and handling confidential information. Skilled in claims analysis, billing, collections, and dispatching. Provide an excellent customer experience. Seeking a dynamic, remote role in data analysis or customer support

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    How to contact

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