Years of experience: 14

Email Marketing ManagerCall CenterMarketingMarketing DirectorCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rebecca's Career Path
Communications ConsultantJan. 2024 -
Present
Touchpoints CXCommunications Consultant
Lewis Center, Ohio, United StatesI help B2C leaders looking to improve their CX metrics, quickly identify strategic customer marketing and communication opportunities that can save money and improve engagement and retention rates.
Director, Servicing Communications StrategySep. 2021 -
Jan. 2023
PHH MortgageDirector, Servicing Communications Strategy
Senior CX Onboarding & Engagement Marketing StrategistMar. 2021 -
Sep. 2021
ChaseSenior CX Onboarding & Engagement Marketing Strategist
Columbus, Ohio Metropolitan AreaOwn the strategic onboarding and lifecycle experience for customers utilizing digital only products to build good financial health habits. Use data, insights and automation to optimize programs driving high customer engagement with relevant and timely content through digital channel preferences.

Rebecca's Posts

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    About myself

    Accomplished in strategic marketing, I excel in data analytics to boost revenue growth and customer retention. Skilled in leveraging VOC data and mapping customer journeys, I've led teams to deliver $300M+ in impact and $9M savings across multiple channels.

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    Job Description

    Seeking a senior marketing role, either full-time or consulting, focused on omnichannel and self-service strategies. My goal is to enhance customer experience through innovative approaches that drive engagement and satisfaction.

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    How to contact

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