Years of experience: 13

MarketingContent ManagerCreative ProducerCall CenterCustomer Support RepresentativeSupport Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Heidi's Career Path
Senior Technical Product & Solutions Marketing ManagerFeb. 2024 -
Present
ServiceNowSenior Technical Product & Solutions Marketing Manager
Santa Clara, California, United StatesAs a Senior Technical Product & Solutions Marketing Manager, I bridge the gap between complex technical innovations and market success. I specialize in translating intricate product features into clear, compelling value propositions that resonate with both technical and non-technical audiences. By collaborating closely with inbound and outbound product management, sales, pre-sales, and market...
Demo Principal, Customer ServiceAug. 2021 -
Oct. 2023
PegasystemsDemo Principal, Customer Service
Cambridge, Massachusetts, United StatesDeveloped product demonstration content, focused on digital transformation through the use of CRM and AI/Machine Learning, for a global audience to establish expertise, promote brand awareness, and strengthen brand image. Led project management activities within timely and budgetary constraints by formulating storyboards and gaining stakeholder approval to guide to completion. Highlights of a...
Senior CX Solution Engineer - Enterprise Service Mgmt (PROMOTION)Jun. 2021 -
Aug. 2021
OracleSenior CX Solution Engineer - Enterprise Service Mgmt (PROMOTION)
Burlington, Massachusetts, United StatesFunctioned as SME in creating recommended future state of customers by thoroughly assessing discovery materials and preparing talk tracks for information delivery. Coordinated with account executives on discovery calls to identify customer needs, uncover customer pain points, and accordingly create sales demos. Highlights of accomplishments in this role include: • Introduced a coaching initia...

Heidi's Posts

  • 2

    How I can help you

    I offer meticulous content evaluation, suggesting enhancements. My extensive experience with diverse organizations ensures a tailored approach. - Content review & feedback - Digital transformation insights - Unique experience from non-profits to Fortune 100

  • 2

    People I am looking for

    Open to collaborate with any business size or type. Seeking partnerships where we can drive mutual growth and innovation. - All business sizes - Open to diverse industries

  • 2

    Experience & Cases

    - Boosted leads by 125% via GTM campaigns - 93% adoption of crafted enablement content - Achieved swiftest deal closure for a multimillion-dollar contract - Collaborated with Oracle, Pegasystems, ServiceNow, Siemens

  • 2

    How to contact

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