Years of experience: 10
CopywritingStartup FounderBusiness OwnerC-level ExecutiveSales & BizDevHR
Trust Score
Exceptionally trusted; proven professional excellence.
Oscar's Career Path
Sep. 2022 -Present
OracleProduct Support Manager
Pursuing my professional growth, I've been trusted to manage a team of technical support staff from our Guadalajara and Bozeman offices for the Oracle Service Cloud (OSvC, formerly RightNow CX) software. Mainly focused on recruiting, developing, coaching, and mentoring my team. In addition to working with critical customer LAD accounts with the goal of lowering tension on initiated customer e...
Apr. 2021 -Sep. 2022
OracleLead Technical Support Engineer
Continuing full-on tech support, while also providing guidance, support, and assistance to our wider team with an emphasis on the newly opened Guadalajara-based team of 5 and growing. Liaising directly with internal teams to isolate and fix application faults and bugs, while also prioritizing and ensuring customer communication, and tracking incidents throughout their lifecycle. Provide onboa...
Jul. 2020 -Apr. 2021
OracleSenior Technical Support Engineer
Support and implement solutions for Oracle Service Cloud (OSvC AKA RightNow) customers within the core, Browser UI, and analytics areas, while managing their cases throughout the entire support lifecycle from initial customer inquiries to triage and reproduction, writing bug reports for development teams, and providing case resolution. Maintained a detailed and updated understanding of the pr...