Years of experience: 26
Startup FounderResearcherBusiness OwnerC-level ExecutiveProfessorProduct Designer
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Theresa's Career Path
May. 2021 -Sep. 2024
ZendeskDirector Market Intelligence
United StatesDirector, Strategic Market Intelligence January 2024 - September 2024 Departmental Head for the Strategic Market intelligence function within the office of strategy and transformation at this customer support software company. Reported to the VP of Corporate Strategy. Accountable for building and maintaining the Zendesk market model to forecast market size and share growth and creating a Zend...
Sep. 2019 -May. 2021
Vertex Inc.Head of Market Intelligence
King Of Prussia, PennsylvaniaDepartmental Head for the Market/Competitive intelligence function at this B to B financial software company. Reported to the SVP of Strategy. Responsible for 6 direct reports, $1.5M departmental budget, accountable for all work products and for democratizing research assets. Promoted to this role Sept 2019.
Aug. 2019 -Present
Quantics Research LLCPrincipal Partner and Company Owner
Ardmore, PAMarket, Customer (VOC) and User Research Operations Consulting Professional. Currently offering the following services
- Voice of the Customer, Market or User Research Operations Design
- Market Sizing and Potential analysis
- Hiring of Research Staff
- Training of Research Staff Past clients include U.S. Military Contractor, Strategic Messaging firm, and Direct to Consumer Technology start-u...