Years of experience: 11

Customer Support RepresentativeC-level ExecutiveTranslatorCall Center TrainerEntertainmentCustomer Care Specialist

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Janice's Career Path
Training ManagerAug. 2018 -
Present
AsurionTraining Manager
PhilippinesCollaborating with various departments to create learning solutions, design engaging learning experiences, and provide coaching and, mentoring.
Assistant Training ManagerJan. 2017 -
Aug. 2018
InterGlobe Technologies LtdAssistant Training Manager
PhilippinesThe position centers on creating a curriculum through updates to the website and products, utilizing the 4MAT Model. Core responsibilities include creating encompass observing classes, offering feedback, and collaborating with trainers to evaluate agent progress. It also involves partnering with operational leaders to identify training requirements. Furthermore, the role includes engaging in...
Process TrainerOct. 2014 -
Aug. 2016
InterGlobe TechnologiesProcess Trainer
Philippines, Mandaluyong CityOffer Pre-Process and Process Training for Sales and Service Travel Accounts. Develop modules and refresher courses aimed at boosting CSAT and FCR metrics. Update and enhance the training curriculum, perform interviews, and provide guidance to Training Assistants

Janice's Posts

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    How I can help you

    I collaborate with various stakeholders to address training needs through instructional design and coaching. My approach involves identifying goals, creating bespoke materials, and delivering effective training sessions.

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    People I am looking for

    - Instructional design - Team dynamics - Personal & work issues - Knowledge gap solutions

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    Experience & Cases

    - Finance - HR - Procurement - Customer Solutions

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    - Enhanced teamwork through personality insights - Achieved organizational goals - Assisted diverse clients in leveraging skills

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    How to contact

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