Hi, I’m Lani Ignacio, a seasoned Customer Support and Success Leader with over a decade of experience transforming support teams into high-performing profit centers. With a proven track record at top companies like Zendesk, Multiplier, and Mural, I drive positive CSAT retuns, streamline escalations, and improve customer experience through strategic training, workflow optimization, and impactful engagement. If your goal is to turn customer service into a revenue-generating advantage, let’s connect!More...