Years of experience: 16

ITSales & BizDevHREntertainmentVoice OverProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Makii's Career Path
Senior Customer Success ManagerDec. 2024 -
Present
RoundTable TechnologySenior Customer Success Manager
Senior, Technical Account ManagementFeb. 2024 -
Nov. 2024
NICESenior, Technical Account Management
As a Senior Technical Account Manager, I specialized in enterprise account management, complex technical issue resolution, and revenue protection within the NICE CXone contact center platform. With expertise in VoIP, SIP and TCP/IP networking, I partnered, collaborated and led discussions with technical teams to troubleshoot and resolve mission-critical issues, ensuring system stability and m...
AsiaPacific Group Manager, Client Success OperationsApr. 2021 -
May. 2023
Verizon BusinessAsiaPacific Group Manager, Client Success Operations
PhilippinesLed a global team of 11 Customer Success Managers, ensuring exceptional service for >1K+ mid-market and enterprise client accounts. Excelled in customer relationship building and management, vendor management, escalation management, incident resolution and collaborated with internal and external teams to optimize business outcomes. Managed reporting, financial strategies, and ensured complian...

Makii's Posts

  • How I can help you

    Efficiently handle project management and accounts receivable tasks. Competitive edge includes thorough review, in-depth research, and seamless collaboration.

  • People I am looking for

    Seeking partnerships with NICE, Verizon, and Roundtable Technology.

  • Experience & Cases

    17 years in CRM, account, and incident management. Boosted efficiency for small businesses and startups. Expert in GDPR compliance and data recovery. Skilled in team leadership and project success.

  • How to contact

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