Years of experience: 20
ITHRCustomer ServiceHelp Desk SupportChat SupportCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Sean's Career Path
Jan. 2025 -Present
NAPA Management ServicesTrainer, Revenue Cycle Services
Chicago, Illinois, United States• Develop and deliver comprehensive training programs for new employees and role changes in revenue cycle services.
• Conduct quality assurance evaluations and collaborate with leadership to enhance training content.
• Engage in system testing and validation efforts to ensure successful outcomes.
• Support cross-training initiatives across different functional areas as assigned.
Jul. 2024 -Nov. 2024
VillageMDHR Systems Experience Analyst
Chicago, Illinois, United States-Played a pivotal role in enhancing HR systems through detailed data analysis and user experience evaluation, leading to a 15% reduction in user tickets.
-Identified areas for improvement in primary HR systems to enhance user experience and support user groups.
-Improved self-service engagement processes, instructional materials, and communication with HR systems aligning with business goals....
Jan. 2022 -Jan. 2024
Club EscapeOperations Manager
Chicago, Illinois, United StatesOversaw the daily operations to ensure a secure and enjoyable environment for customers while maximizing profitability. Managed all aspects of the nightclub's day-to-day activities, including inventory management, staff supervision, and maintaining a clean and appealing atmosphere. Took charge of identifying revenue-generating opportunities, such as talent recruitment and promotional campaign...