Years of experience: 13

United StatesCall CenterTranslatorCustomer ServiceAssistantData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Eva's Career Path
Senior Customer Service RepresentativeJan. 2018 -
Present
Owens & MinorSenior Customer Service Representative
Answers incoming inquiries in a professional, courteous and efficient manner; provides superior service to clients resulting in high rate of first contact resolution. Acts as an internal champion for the customer experience. Handles all incoming issues and either resolves them or assigns tasks to the appropriate team within the Client Engagement Center or other internal O&M team, using smart ...
Emergency DispatcherJun. 2017 -
Feb. 2018
Emergency Services Dispatcher 911Emergency Dispatcher
Answer 911 emergency and non-emergency calls from the public utilizing a variety of communications devices such as telephone, radio, and teletype. Assist inbound calls, from our internal customers, with citizen information, DMV records, background reports and other related information efficiently and expeditiously. Obtain pertinent information from incoming calls in a prompt and courteous man...
Guest Services /DispatcherSep. 2016 -
Jun. 2017
Marriott HotelsGuest Services /Dispatcher
Operate telephone switchboard stations in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guests of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Rece...

Eva's Posts

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    How I can help you

    Specialized in: * Customer Service & Email Management: Skilled in handling inquiries, resolving issues, and managing communications. * Case Triage & Data Entry: Proficient in Salesforce, Microsoft Office, data organization, and entry. * Scheduling: Experienced in calendar management and appointment setting. * Document Preparation: Certified in Legal Office Technology for professional document drafting.

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    People I am looking for

    Ideal Clients: * Small to large businesses * Companies needing efficient administrative support * Organizations seeking skilled customer service professionals

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    Experience & Cases

    Achievements & Clients: * Improved customer satisfaction rates * Streamlined administrative processes * Worked with diverse client base

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    How to contact

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