Years of experience: 11

Tech SupportData EntryIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Johnathan's Career Path
Life Insurance BrokerOct. 2022 -
Present
Real Financial LegacyLife Insurance Broker
United States•Selling insurance policies and finalizing policy agreements •Maintaining detailed records of all transactions and client interactions •Assisting clients with filing insurance claims and processing claims on their behalf •Building and maintaining strong relationships with clients to retain their business and generate referrals •Staying up-to-date with changes in the insurance industry and reg...
Data Center Technician IVSep. 2017 -
Apr. 2025
Amazon Web ServicesData Center Technician IV
Washington D.C. Metro Area•Supervise work and maintain comprehensive workflow and ticketing system. •Guide and train the junior technicians in the DCO organization •Provisioning, maintaining and troubleshooting server equipment. •Responding to server and infrastructure outages. •Performing scheduled hardware maintenances.
Data Center Technician IIISep. 2016 -
Sep. 2017
Amazon Web ServicesData Center Technician III
Washington D.C. Metro Area•Provision, maintain and trouble shoot server equipment. •Respond to server and infrastructure outages. •Perform scheduled hardware maintenances. •Resolve internal trouble ticket requests. •Maintain core data-center infrastructure. •Follow standardized cabling and organization standards. •Tracking inventory as it's delivered and used in production. •Document and update deployed server hardwar...

Johnathan's Posts

  • About myself

    With a decade of experience, I excel in supporting data center and business hardware environments. As a senior technician, I successfully reduced EC2 networking downtime by 30% and efficiently mitigated two widespread outages.

  • Job Description

    Seeking a remote technical support role to leverage my extensive experience and skills in providing top-notch assistance and problem-solving in IT environments, ensuring optimal system performance and user satisfaction.

  • How to contact

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