Years of experience: 22

Service Quality ManagerCustomer ServiceITCustomer Success Manager

Trusted by top professionals

  • GK
    Graeme Kerr
    Defence lead @ServiceNow
    Verified
    I had the pleasure of working with Phil Beesley from 2023 to 2025 to transform customer interactions and service management, increase SLA and KPI compliance, and drive operation efficiencies, resultin...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Philip's Career Path
Head Of Service ManagementApr. 2020 -
Present
BoeingHead Of Service Management
Bristol, England, United KingdomLeading a dynamic team of 70 service management professionals while overseeing our ServiceNow and Jira Atlassian platforms. I develop digital solutions and automation strategies that align with our organisational goals and customer needs. My role involves tracking SLAs and KPIs across all service delivery operations, managing compliance, and coordinating service activities across multiple dep...
Service Delivery ManagerNov. 2018 -
Mar. 2020
SCCService Delivery Manager
Bristol, United KingdomI managed service delivery operations for external clients while ensuring consistent service standards through KPI tracking and SLA adherence. I fostered open communication channels with key stakeholders to understand their needs, address concerns, and implement effective solutions. My responsibilities included preparing performance reports, distributing governance documentation, and collabor...
Service Delivery LeadApr. 2013 -
Nov. 2018
Dŵr Cymru Welsh WaterService Delivery Lead
Cardiff, Wales, United KingdomI oversaw service delivery activities across internal teams and external vendors according to established SLAs and quality standards. I built and maintained strong relationships with business stakeholders through regular engagement to understand their IT requirements and ensure our services aligned perfectly with business objectives. Noteworthy Achievements: • Enhanced service reliability by ...

Philip's Posts

  • How I can help you

    We specialize in service transformation with proven expertise in building service management organizations for both public and private sectors. Our approach leverages digital transformation to drive effective change.

  • People I am looking for

    Seeking partnerships with businesses of any size or maturity level in the realm of service management. Open to collaborations that aim to innovate and optimize service operations.

  • Experience & Cases

    Achievements: - Transformed operations at Boeing Defence UK, leading ServiceNow implementations. - Spearheaded automation at Boeing, achieving cost savings. - Enhanced client onboarding at SCC, surpassing satisfaction benchmarks. Previous Clients: Airbus, Home Office, Ministry of Defence, Welsh Water, Imperial Tobaccos, Wales and West Utilities.

  • How to contact

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