Philip Beesley, as Head of Service Management at Boeing, is a resilient and analytical service management leader with extensive experience driving digital transformation and enhancing IT service management and operations.
Proven ability to drive operational excellence by leading service management transformation initiatives and implementing ITSM tools like ServiceNow. Skilled at aligning service delivery with business objectives through data-driven decision-making and innovative automation initiatives. Adept at fostering collaborative relationships with stakeholders while building and mentoring high-performance teams to maintain service excellence. Committed to delivering exceptional results through a blend of critical thinking, empathetic leadership, and direct communication style.
Areas of Expertise
• Strategic Service Leadership
• IT Service Management
• Service Level Management
• Digital Transformation
• Process Optimisation
• Agile & Scrum Methodologies
• Infrastructure Management
• ITIL Versions 2,3 & 4
• ISO20000-1 Implementation
Accomplishments
• Transformed service management operations at Boeing Defence UK by leading major implementations, including the ServiceNow platform, to support innovative business engagements, and enhance operational efficiency.
• Pioneered enterprise-wide automation and systems integration initiatives that delivered substantial cost savings while improving operational efficiency across the organisation.
• Facilitated seamless client onboarding processes at SCC, consistently exceeding customer satisfaction benchmarks and establishing new standards for service excellence.
• Led Welsh Water's transformation by successfully insourcing critical IT functions and maintaining 100% achievement of priority service targets, elevating service delivery performance metrics.
• Demonstrated excellence in quality management by leading two organisations (Serco and Boeing Defence UK) to achieve ISO 20000 certification, validating best-in-class service management practices.More...
Christophe Harris
IT Consultant@Image Projector Ltd.
Verified
I am an innovative, highly skilled ITC / Telecoms Engineer and Senior IT Consultant with good hands on experience in the industry. I have the ability to work effectively with a multi-disciplinary team to meet the needs of stakeholders and VIPs. A Microsoft partner for many years activly involved with the Insider program.More...
Helen Mulhall
Senior Customer Service Specialist@BBI solutions
Verified
Helen is a seasoned professional in the field of customer service, currently serving as a Senior Customer Service Specialist at BBI Solutions. With a demonstrated history of working in the medical device industry, her expertise lies in providing top-notch service to customers, ensuring their needs are met with efficiency and diligence.
Helen's journey in customer service began after her graduation, positioning her as a reliable professional in managing customer queries, complaints, and product orders. Her ability to build lasting relationships with clients, coupled with her problem-solving skills, led to her quick promotion to a senior specialist role.
At BBI Solutions, Helen is renowned for her excellent communication skills, attention to detail, and ability to lead her team effectively.
Helen's dedication to her role and her passion for providing excellent service make her an invaluable asset to BBI Solutions.More...
Benjamin Redwood
Water Utility Senior Executive
Verified
Accomplished Senior Manager with over 17 years Utilities experience and proven strategic experience in developing high performing teams and driving business growth.
Experienced in working strategically to expand and improve procedures and practices through the use of Service Levels and KPIs.
Through a continued focus on leadership and management I have a particular interest in developing people and teams through continuous coaching and mentoring in order to fulfil their hidden talents.More...