Years of experience: 14

Sales & BizDevConsultingOffice AssistantCustomer ResearcherBusiness AnalystExecutive Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Yadeliz's Career Path
Product Support Representative IIIDec. 2021 -
Present
Ultimate SoftwareProduct Support Representative III
Atlanta, Georgia, United States● Delivered exceptional frontline customer support for UKG Ready through email, live chat, and zoom calls, troubleshooting complex technical issues with a high-performance, customer-first approach. ● Led and executed strategic initiatives to improve team performance and customer experience, such as enhancing internal documentation and streamlining workflows; consolidated and cleaned knowledge...
Customer Success Specialist Apr. 2016 -
Dec. 2021
Ultimate SoftwareCustomer Success Specialist
Greater Atlanta Area● Provided expert frontline support for UKG Pro and Time Management clients, resolving complex configuration and payroll issues with advanced troubleshooting and a customer-first mindset. ● Managed a high-volume support queue across multiple channels (email, chat, and Zoom) while consistently meeting SLAs with a 98% on-time response rate and maintaining top-tier customer satisfaction scores. ...
Guest Relations RepresentativeJan. 2015 -
Jul. 2015
DardenGuest Relations Representative
Orlando, Florida Area● Handled high-volume customer escalations across multiple restaurant brands, demonstrating excellence in frontline support and resolving complex guest concerns with a focus on service recovery and customer satisfaction. ● Analyzed customer feedback to uncover trends and deliver actionable insights that influenced support strategy and enhanced the overall customer experience. ● Clearly commun...

Yadeliz's Posts

  • 0

    How I can help you

    Delivering professional and friendly customer service via email, chat, or ticketing tools like Zendesk. Ensuring customer satisfaction while organizing inboxes and keeping teams updated. 13+ years of experience in customer service and admin support.

  • 0

    People I am looking for

    Seeking collaborations with organizations like UKG, Darden Restaurants, and Bluegreen Vacations. Open to partnerships with businesses needing expert customer communication and operational support.

  • 0

    Experience & Cases

    Over 13 years in customer service excellence, resolving HR, Payroll, TLM issues. Supported small business owners and busy professionals by managing customer service, inboxes, and data tasks effectively.

  • 0

    How to contact

No responses yet
0