Years of experience: 13

Sales & BizDevConsultingOffice AssistantCustomer ResearcherBusiness AnalystExecutive Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Yadeliz's Career Path
Product Support Representative IIIDec. 2021 -
Present
Ultimate SoftwareProduct Support Representative III
Atlanta, Georgia, United States● Delivered exceptional frontline customer support for UKG Ready through email, live chat, and zoom calls, troubleshooting complex technical issues with a high-performance, customer-first approach. ● Led and executed strategic initiatives to improve team performance and customer experience, such as enhancing internal documentation and streamlining workflows; consolidated and cleaned knowledge...
Customer Success Specialist Apr. 2016 -
Dec. 2021
Ultimate SoftwareCustomer Success Specialist
Greater Atlanta Area● Provided expert frontline support for UKG Pro and Time Management clients, resolving complex configuration and payroll issues with advanced troubleshooting and a customer-first mindset. ● Managed a high-volume support queue across multiple channels (email, chat, and Zoom) while consistently meeting SLAs with a 98% on-time response rate and maintaining top-tier customer satisfaction scores. ...
Guest Relations RepresentativeJan. 2015 -
Jul. 2015
DardenGuest Relations Representative
Orlando, Florida Area● Handled high-volume customer escalations across multiple restaurant brands, demonstrating excellence in frontline support and resolving complex guest concerns with a focus on service recovery and customer satisfaction. ● Analyzed customer feedback to uncover trends and deliver actionable insights that influenced support strategy and enhanced the overall customer experience. ● Clearly commun...

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