Product Support Representative III@UKG (Ultimate Kronos Group)
Verified
Customer Excellence & Technical Support Specialist | 13+ Years in SaaS
I specialize in delivering high-impact customer experiences and solving complex technical issues for fast-paced support teams. Most recently, I earned the CX Certificate for Customer Excellence at UKG, deepening my ability to drive customer loyalty and optimize every stage of the support journey.
Let’s connect if you need a calm, strategic, and CX-driven support leader who’s as invested in people as in process.More...
Leo Torres
Owner@Data Insight LLC
Verified
Leo Torres is a renowned entrepreneur and data expert who serves as the owner of Data Insight LLC, a leading data analysis company. With a strong background in data science, Leo has dedicated his career to transforming businesses through strategic data-driven decisions. Prior to establishing Data Insight LLC, Leo worked in various data-centric roles in several multinational companies, honing his skills in data analysis, business intelligence, and predictive modeling. He holds a degree as a System Analyst and is known for his expertise in leveraging data to drive efficiency, revenue growth, and business success. Leo's dynamic leadership and deep understanding of data science have propelled Data Insight LLC to become a trusted partner for businesses seeking data-driven solutions.More...
Camila Pedraza
Software Engineer
Verified
I am a software engineer with extensive experience in internationalization and localization, and a track record in managing teams in the translation and tech industries. I am highly skilled at designing and improving workflows, standards and dynamics for international apps and software. I am a passionate self-starter with a cross-disciplinary background, ready to identify opportunities for corporate growth and successfully tackle the complex challenges companies face when they go global.More...
Vanessa Terrazas plays a crucial role as the Managed Services Implementation Manager at UKG (Ultimate Kronos Group). Her role entails overseeing the successful implementation of managed services for clients, ensuring that all services are delivered efficiently and effectively. She works closely with various teams to strategize and execute implementation plans, while also managing customer relationships and addressing any issues or concerns. Vanessa's expertise in project management, customer service, and strategic planning contribute significantly to UKG's overall operational success.More...
Ernesto Castro
Manager of Customer Success@AutoNation
Verified
AutoNation has experienced a significant increase in customer satisfaction rates, largely due to enhanced customer service initiatives. Our digital transformation efforts have also paid off, with a notable rise in online sales and customer engagement. However, there are opportunities for further improvement, particularly in after-sales service and personalized customer communication. We recommend investing in advanced customer relationship management tools and targeted training for the customer success team to address these areas.More...