Years of experience: 22
Art ProducerEntertainmentUnited StatesDocument ProcessorData Entry AssociateOffice Administrator
Trust Score
Exceptionally trusted; proven professional excellence.
Susan's Career Path
Jul. 2024 -Present
LansweeperCustomer Success Manager
Jul. 2022 -Jul. 2024
SHI International Corp.Lead ITAM Consultant-Named Accounts
Austin, Texas, United States• Provided leadership and oversight of Strategic, Complex SAM customer engagements
• Directly managed Named Account team members
• Interviewed, hired, onboarded, mentored, trained/developed, and assessed Sr. ITAM Consultants, ITAM Consultants, Analysts, and Administrators of Named Accounts
• Achieved operational and process efficiencies and ensured process and quality standards were maintaine...
May. 2021 -Sep. 2022
SHI International Corp.Sr ITAM Consultant - Specialized Vendors
Austin, Texas, United States• Spearheaded the development of an effective process to research and gain the knowledge required to provide ITAM services on new non-core publishers’ product use rights, license allowances, and contractual entitlements to share with the broader ITAM Service Delivery Organization through training and mentoring of other ITAM associates
• Directed customer service delivery support to assist cus...