Years of experience: 17

Call Center SupervisorCall CenterBusiness OwnerDocument ProcessorData EntryCustomer Service

Trusted by top professionals

  • BL
    Bridget Laird
    Business Process Architect @NewRocket
    Verified
    I worked with Cyndi for many years, 2010 - 2018, and was always thrilled when she was a member of any team I was leading. She is tenacious when it comes to delivering value to her customers. She's...
  • CS
    Chris Sciullo
    Director, Service Desk @CAI
    Verified
    Cyndi reported to me in a previous role and was a model human and employee. I was grateful to have her on my team and she helped me lead global IT service delivery across the company. I could rely...
  • JF
    Jason French
    Senior Architect -AWS @SGK Inc
    Verified
    I wanted to reach out about Cynthia Baker, who I believe is applying for a position with your company. I've worked in IT for over 20 years at the enterprise level, currently as an AWS certified Archit...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Cynthia's Career Path
Service Deliver Manager Apr. 2018 -
Sep. 2024
Matthews InternationalService Deliver Manager
Pittsburgh, Pennsylvania, United States• Drove the initiative to start a bot program to have chat at the Service Desk, implementing a small repository of FAQ’s for the Artificial Intelligence, AI, to use, and have a live agent answer • Lead projects with deliverables; ex FlexForce users were escalating all tickets for SAP Security, Improved escalation process for login resets to go to Service Desks and escalations for FlexForce us...
Delivery ManagerMar. 2017 -
Mar. 2018
EnsonoDelivery Manager
Downer's Grove, IL Daily traction of Telecom, Network, Wintel, and Service Desk to ensure customer satisfaction with the IT services provided  Provided thought leadership to the client about business needs  Keep track of projects on both Ensono and Pregis sides to ensure that tasks are performed smoothly  Coordinated with Service Desk to Improve Services and the customer experience to Pregis, which exceede...
Operations Manager- Service DeliveryMay. 2015 -
Mar. 2017
CSC - Computer Sciences CorporationOperations Manager- Service Delivery
Pittsburgh, Pennsylvania• Implemented large scale transition to utilize SCRUM techniques to deliver Platform Services quickly; reducing over time and missed SLAs o Massive transition of knowledge for new location in Puerto Rico from the Pittsburgh office. Broken down into sprints by team, created a database, knowledge path and training o Unix Dirty Cow patching of 2000 servers to be done in two weeks completed on t...