Senior Service Delivery Manager@Matthews International
Verified
Senior Service Delivery Manager
Main Responsibilities:
- Global Service Desk Management
- Major Incident Management
- Change ManagerMore...
Derrick Davis
Sr UX/UI Designer & Webflow Developer@Driven Creations
Verified
Driven Creations is experiencing steady growth and has continued to meet project deadlines despite the challenges presented by the global pandemic. Our UX/UI designs have been praised for their creativity and usability, and our use of Webflow has significantly streamlined our development process. However, there are areas for improvement. Client feedback suggests that our communication could be more consistent and transparent. Additionally, while our use of Webflow has been largely successful, there is a need for ongoing training to ensure all team members are maximizing its potential. Moving forward, we will focus on improving these areas to ensure we continue delivering high-quality services to our clients.More...
Cynthia Baker
IT Service Delivery Manager
Verified
Cynthia Baker is an experienced IT Service Delivery Manager with an impressive 18-year track record in the field. Specializing in Service Delivery, IT Governance, and Vendor Management, she is adept at developing efficient process documentation, producing insightful training materials, and ensuring effective incident response handling. Cynthia possesses extensive knowledge of CRM usage and has developed a reputation as an astute Service Desk Manager.
Her career is highlighted by her ITIL v3 certification, a testament to her in-depth understanding of IT service management. Cynthia is also academically accomplished, with a Master's in Business Administration, which amplifies her managerial competence. Her general skills include Microsoft Office Suite of products, Adobe, AI, and other products.
With her expansive career portfolio, Cynthia is open to exploring contract roles where she can utilize her extensive expertise and management skills to facilitate technological advancements and drive an organization's success.More...