Years of experience: 5

Service Quality ManagerCustomer Retention SpecialistSales RepresentativeAssociate PartnerAssociateAccount Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Matilde's Career Path
Client Success AssociateSep. 2024 -
Present
GartnerClient Success Associate
Barcelona, Catalonia, SpainAs a Client Success Associate at Gartner, I am dedicated to ensuring that our clients receive exceptional value from their investments. My role revolves around understanding client business priorities, addressing challenges, and providing strategic support to enhance decision-making processes. - Client Partnership: Collaborate with a diverse range of clients, from C-level executives to junior...
Customer Success ManagerFeb. 2022 -
Sep. 2024
AmenitizCustomer Success Manager
Barcelona, Catalonia, Spain- Customer Onboarding and Support: Gathered customer information to deliver personalized service. Guided customers through onboarding, addressing needs and concerns. - Technical Issue Resolution: Coordinated with customers and internal teams to resolve technical issues promptly, ensuring customer satisfaction. - Customer Engagement: Informed customers about new features to boost engagement. C...
Research FellowJan. 2022 -
Feb. 2022
SciTech DiploHub | Barcelona Science & Technology Diplomacy HubResearch Fellow
Barcelona, Catalonia, SpainSciTech DiploHub, the Barcelona Science and Technology Diplomacy Hub, is a pioneering nonprofit public-private partnership backed by leading research centers, universities, non-profits, startups, corporations and public institutions that positions Barcelona as a global lab in science diplomacy for cities around the world. It has the mandate to elevate the role of science, technology and citie...

Matilde's Posts

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    Come posso aiutarti

    • Customer success & client retention • Onboarding & communication • Web design for boutique hotels/travel brands • Luxury safari trip planning • Translations (IT/EN/ES) • Personal/virtual assistant support

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    Persone che cerco

    I like working with people and teams who care about how their clients feel. Boutique hotels and lodges, travel brands who value storytelling, SaaS teams who want clearer client communication, and founders or executives who need a trustworthy personal/virtual assistant.

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    Esperienza e casi

    • Improved client onboarding and retention in SaaS. • Designed clean websites for boutique hotels, increasing direct inquiries. • Supported tailored luxury safari trips with attentive client care. • Provided reliable personal/virtual assistance + IT/EN/ES translations.

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    How to contact

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