Years of experience: 11

Business Development ManagerHead of GrowthTranslatorHelp Desk SupportCustomer Success ManagerBilingual Communications Specialist

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Wan Ting's Career Path
Self EmployedMar. 2023 -
Present
Femme Elegante Pte LTdSelf Employed
新加坡1. Building and Maintaining Client Relationships - Develop and maintain strong relationships with new and existing clients, including high-net-worth individuals and VIPs. - Act as a brand ambassador, providing personalized services to enhance customer loyalty and satisfaction. - Conduct regular follow-ups with clients to encourage repeat business and promote long-term engagement. 2. Sales and...
Customer Service Representative-Social Media / Ads Dep.Jan. 2022 -
Mar. 2023
TDCXCustomer Service Representative-Social Media / Ads Dep.
Singapore1. Issue Diagnosis & Support - Analyze ad review issues (policy violations/technical errors) and assist resubmission - Resolve account locks/permission issues, guide verification/appeals 2. Policy Compliance Guidance - Interpret ad policies and provide compliance optimization advice - Review sensitive content (political/healthcare ads) for compliance 3. Training & Resource Navigation - Direct...
Customer Service Vice SupervisorMar. 2020 -
May. 2021
Trip.com GroupCustomer Service Vice Supervisor
Shanghai, China1. Multilingual Support - Resolve booking issues in English/Mandarin via the software provided chat/phone/email - Adapt communication styles (direct problem-solving for Western clients, polite phrasing for Asian clients) 2. End-to-End Booking Management - Facilitate overseas hotel bookings (price comparisons/cancellation policies/special requests) - Resolve on-site issues via alternative arra...

Wan Ting's Posts

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    About myself

    With over 13 years in customer service, I have significantly enhanced client satisfaction, boosting revenue by 96% from 2023 to 2024 through strategic client relationship management and innovative service solutions.

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    Job Description

    Seeking roles such as Account Manager, Customer Service Manager, or Management Staff to leverage my skills in fostering client relationships and driving business growth. Eager to contribute to a dynamic team focused on excellence.

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    How to contact

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    About

    • Supported multiple startups with registration • Facilitated office rentals in prime locations • Expert in navigating government documentation • Comprehensive understanding of Singapore's business landscape

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    Cases & Experiences

    • Assisted 5 Taiwanese startups in successful market entry • Tailored strategies for diverse industries • Provided ongoing operational support and guidance • Achieved client satisfaction and growth

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    Work Order

    • We offer strategic management support • Assist in building core teams for startups • Facilitate smooth operational processes • Guide through strategic planning and execution

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    How to contact

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    About myself

    Skilled in AI training with a focus on Chinese language projects, consistently receiving five-star feedback for outstanding performance and expertise.

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    Job Description

    Seeking a part-time opportunity to leverage my AI training skills, particularly in Chinese, to contribute effectively to innovative projects.

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    How to contact

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