Years of experience: 10

Business Development ManagerHead of GrowthTranslatorHelp Desk SupportCustomer Success ManagerBilingual Communications Specialist

Trusted by top professionals

  • Han Li
    Localization Manager @ShopBack
    Verified
    I highly recommend Wan Ting for the role. Her strict attention to detail ensures every task is completed flawlessly and on time. She consistently maintains high standards, keeping the team focused and...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Wan Ting's Career Path
Self EmployedMar. 2023 -
Present
Femme Elegante Pte LTdSelf Employed
新加坡1. Building and Maintaining Client Relationships - Develop and maintain strong relationships with new and existing clients, including high-net-worth individuals and VIPs. - Act as a brand ambassador, providing personalized services to enhance customer loyalty and satisfaction. - Conduct regular follow-ups with clients to encourage repeat business and promote long-term engagement. 2. Sales and...
Customer Service Representative-Social Media / Ads Dep.Jan. 2022 -
Mar. 2023
TDCXCustomer Service Representative-Social Media / Ads Dep.
Singapore1. Issue Diagnosis & Support - Analyze ad review issues (policy violations/technical errors) and assist resubmission - Resolve account locks/permission issues, guide verification/appeals 2. Policy Compliance Guidance - Interpret ad policies and provide compliance optimization advice - Review sensitive content (political/healthcare ads) for compliance 3. Training & Resource Navigation - Direct...
Customer Service Vice SupervisorMar. 2020 -
May. 2021
Trip.com GroupCustomer Service Vice Supervisor
Shanghai, China1. Multilingual Support - Resolve booking issues in English/Mandarin via the software provided chat/phone/email - Adapt communication styles (direct problem-solving for Western clients, polite phrasing for Asian clients) 2. End-to-End Booking Management - Facilitate overseas hotel bookings (price comparisons/cancellation policies/special requests) - Resolve on-site issues via alternative arra...

Wan Ting's Posts

  • About myself

    Skilled in AI training with a focus on Chinese language projects, consistently receiving five-star feedback for outstanding performance and expertise.

  • Job Description

    Seeking a part-time opportunity to leverage my AI training skills, particularly in Chinese, to contribute effectively to innovative projects.

  • How to contact

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  • About

    • Supported multiple startups with registration • Facilitated office rentals in prime locations • Expert in navigating government documentation • Comprehensive understanding of Singapore's business landscape

  • Cases & Experiences

    • Assisted 5 Taiwanese startups in successful market entry • Tailored strategies for diverse industries • Provided ongoing operational support and guidance • Achieved client satisfaction and growth

  • Work Order

    • We offer strategic management support • Assist in building core teams for startups • Facilitate smooth operational processes • Guide through strategic planning and execution

  • How to contact

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  • About myself

    With over 13 years in customer service, I have significantly enhanced client satisfaction, boosting revenue by 96% from 2023 to 2024 through strategic client relationship management and innovative service solutions.

  • Job Description

    Seeking roles such as Account Manager, Customer Service Manager, or Management Staff to leverage my skills in fostering client relationships and driving business growth. Eager to contribute to a dynamic team focused on excellence.

  • How to contact

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