Arvin Singh is a dynamic Senior Service Manager at Trip.com Group, where he has successfully led a team of 300 customer service professionals to enhance user experience and satisfaction. With over a decade of experience in the travel and hospitality industry, Arvin has implemented innovative service strategies that have increased customer retention by 20% over the past two years. Known for his strategic vision and leadership acumen, he has played a pivotal role in integrating AI-driven solutions to streamline operations and improve service efficiency.More...
Agung Mahendra
Marketing Partnership and Affiliate Manager@Trip.com Group
Verified
Agung Mahendra is the Marketing Partnership and Affiliate Manager at Trip.com Group, where he leads strategic collaborations that drive user acquisition and revenue growth across key Asia-Pacific markets. With over eight years of experience in digital marketing and performance partnerships, he specializes in building scalable affiliate ecosystems and data-driven co-marketing campaigns. At Trip.com Group, Agung has successfully expanded the partner network to include leading OTAs, fintech platforms, and lifestyle apps, delivering double-digit uplift in bookings year over year.More...
Wan Ting Huang
Self-employed@Femme Elegante Pte Ltd
Verified
-Taiwanese fluent in English and Mandarin, with experience in Taiwan, Shanghai, and Dubai.
-Able to adapt communication styles to suit different regional and cultural backgrounds, ensuring
effective customer support.
-Proven ability to establish and maintain long-term, trusting relationships with high-net-worth individuals
and VIP clients, delivering personalized service to enhance loyalty.
-Adept at in-depth analysis of issues to identify root causes and provide effective solutions, particularly
in resolving complex challenges.
-Skilled at understanding client needs and offering customized solutions, resulting in high-value
transactions such as million-dollar transactions.
-Ability to collaborate with diverse teams to resolve technical and policy issues, gather user feedback to
improve services, and streamline workflows.More...