Years of experience: 12

Support SpecialistAppointment SetterHelp Desk SupportLive ChatCall CenterCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lenilyn's Career Path
CE ManagerOct. 2022 -
Present
SutherlandCE Manager
Philippines
Training ManagerNov. 2021 -
Dec. 2022
Valor GlobalTraining Manager
Training and Quality Deputy ManagerJun. 2021 -
Apr. 2022
ConcentrixTraining and Quality Deputy Manager
Philippines

Lenilyn's Posts

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    How I can help you

    I enhance company performance by reviewing data, providing insights, and crafting actionable plans. My detailed analysis spans current data, trends, and past performances to uncover opportunities.

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    People I am looking for

    Ideal clients: - CSAT/NPS tracking - KPI-focused businesses - Quality score, AHT, FCR monitoring

  • 0

    Experience & Cases

    Success stories: - Performance improvements for Mars Wrigley, Transform, Lazada - Developed projects to identify customer pain points and enhance experiences

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    How to contact

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