Years of experience: 27
Complaint Resolution SpecialistSupport SpecialistComputer engineerAdvisorEngineerBusiness Owner
Trust Score
Highly reliable; strong professional involvement.
Claude's Career Path
Jan. 2022 -Mar. 2025
CloudMGlobal Manager of Product Support
Charlotte, North Carolina, United StatesImplemented and managed four regional product support regions (US, UK, Bulgaria, Singapore). Team recruitment and development.
Manage the performance and support the career development of product support engineers.
Manage, monitor, and document the support workflows in Zendesk
Customer escalation management
Customer feedback processing and analysis
Manage the interdepartmental interaction pro...
Jan. 2020 -Jan. 2022
Cloud Technology SolutionsU.S. Support & Services Manager
Charlotte, North CarolinaLeadership & Collaboration
Manage and lead the US based team in providing quality support of the CloudM products to clients and partners across the 1st, 2nd, and 3rd line support functions. Mentor new and existing members of the US support team to ensure a high level of working knowledge of all current and future CloudM software products.
- Identify creative strategies to foster cross-functio...
Apr. 2019 -Jan. 2020
Cloud Technology SolutionsSenior Software Support Engineer