Claude Morings Jr. is a dynamic Product Support Consultant with over a decade of experience in the technology sector. In his latest role, he built a global product support team that focused on enhancing customer satisfaction through innovative support strategies, product integration, and the implementation of Generative AI. His expertise in streamlining support processes has resulted in a 30% reduction in response times and a 20% increase in customer retention. A passionate advocate for continuous improvement who collaborates with cross-functional teams using clear communication, documentation, and relationship building to drive product enhancements and ensure exceptional user experiences.More...