Years of experience: 17

Data EntrySolution IntegratorCTOData ScientistProject ManagerC-level Executive

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hendrik's Career Path
IT Project ManagerMay. 2025 -
Present
BE-ternaIT Project Manager
Innsbruck, Tirol, ร–sterreich
Senior Principal Critical Escalation ManagerSep. 2022 -
Nov. 2024
Veritas Technologies LLCSenior Principal Critical Escalation Manager
Innsbruck, Tirol, ร–sterreichJobtitle renamed 2023 from Critical Situation Manager (CSM) to Critical Escalation Manager (CEM) Manage and resolve critical customer escalations (P0 and P1), ensuring high customer satisfaction and minimizing service disruptions. Highest escalation point. Part of International Voice Of Customer (VOC) Team. Coordinating Sales, Support, PM and Engineering.
Sales EngineerNov. 2020 -
Jul. 2022
Swarm AnalyticsSales Engineer
Innsbruck, Tirol, ร–sterreich

Hendrik's Posts

  • 0

    About myself

    Proven expertise in managing the complete support chain, sales engineering, and escalation management. Skilled in storage and network security, CCTV, tech support, and customer care. Achieved MVP International at Veritas Technology and President Club at Barracuda, surpassing 130% sales targets.

  • 0

    Job Description

    Seeking a remote position with a competitive salary exceeding $130k annually, leveraging extensive experience in escalation management and technical support to drive success and deliver exceptional results in a dynamic environment.

  • 0

    How to contact

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