Gouch (Gooch)'s Posts
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Years of experience: 22
ITTranslatorLanguage SpecialistCustomer ServiceBilingual Communications SpecialistMedical
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Exceptionally trusted; proven professional excellence.
Gouch (Gooch)'s Career Path
Jun. 2020 -Present
Blue Cross and Blue Shield of LouisianaDirector Customer Experience (CX) Operations
Baton Rouge LouisianaBlue Cross and Blue Shield of Louisiana (BCBSLA) is dedicated to enhancing the health and well-being of Louisianians. The organization aims to be a statewide leader in providing affordable healthcare by focusing on improving quality, value, and customer experience. • Managed the development and governance of KM systems, integrating them into operational service systems to enhance service deli...
Mar. 2017 -Jun. 2020
Willis Product Manager
Salt Lake CityWillis Towers Watson Public Limited Company is a British-American multinational risk management, insurance brokerage and advisory company. The firm has roots dating from 1828 and is the third largest insurance broker in the world
• Worked in the Medicare and Independent Medical Insurance division focusing on business in the United States of America. Managed the Carrier Data and Quoting produc...
Apr. 2012 -Mar. 2017
Academy Mortgage CorporationSenior Product Manager/Scrum Master
Greater Salt Lake City AreaSenior Product Manager/Owner – Scrum Master [2012 to Present]
Academy Mortgage Corporation provides more than $6 Billion in home mortgage loans annually. They have grown significantly over the past Three years and as such been forced to develop their own IT tools to ensure government compliance. I was select as the first product owner by the companies CIO, and was shortly promoted to managing...