Director of CX Operations@Blue Cross Blue Shield of Louisiana
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Results-driven IT Product/Program Manager and Business Development Professional with over 25 years of experience leading cross-functional teams and driving business growth. Skilled in software development lifecycle (SDLC), customer experience (CX) analytics, and agile methodologies, I specialize in optimizing operations, implementing AI-driven solutions, and enhancing customer engagement. With a strong background in executive communication, strategic planning, and large-scale project management, I thrive in fast-paced environments that require creative problem-solving and decisive action. Fluent in Mandarin Chinese, I bring a global perspective to business strategy and development. Currently seeking contract opportunities where I can leverage my expertise to drive innovation and efficiency.More...
Felix Bradbury
Chief GenAI Engineer and Senior Solutions Architect for Health and Life Sciences@Trinity Analytics Group
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Dr. Felix Bradbury is a distinguished healthcare executive and data scientist who bridges the worlds of clinical medicine, advanced analytics, and artificial intelligence to drive transformative change in healthcare delivery. With a Doctor of Science in Health Systems Management from Tulane University and advanced training in AI/ML from MIT and UT Austin, Dr. Bradbury brings a rare combination of deep clinical understanding and cutting-edge technical expertise to solve complex healthcare challenges. His work at prestigious organizations including MITRE, Saint Francis Healthcare System, and Accenture has consistently demonstrated his ability to translate sophisticated data science solutions into measurable business and clinical outcomes.
As Perficient's Strategic Lead for Generative AI Initiatives in Health and Life Sciences, Dr. Bradbury architects innovative solutions that help healthcare payers and providers navigate the rapidly evolving landscape of artificial intelligence. His approach combines rigorous analytical methodology with practical clinical experience, enabling him to develop AI solutions that not only advance technical boundaries but also deliver tangible improvements in healthcare delivery, cost management, and patient outcomes. Dr. Bradbury's commitment to innovation and client success aligns perfectly with Perficient's mission to thrill clients through transformative digital solutions.
Throughout his career, Dr. Bradbury has consistently delivered high-impact solutions that demonstrate the transformative power of AI in healthcare. At MITRE, he developed sophisticated disease transition models for the FAA's aeromedical certification process and created innovative applications of Large Language Models for the Veterans Benefits Administration. His tenure at Saint Francis Healthcare System showcased his ability to execute enterprise-wide transformation, where he designed and implemented the Saint Francis Analytic Ecosystem (SFAE), enabling real-time data analytics and custom AI solutions integratedMore...