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Years of experience: 25
MarketingITCustomer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Care Specialist
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Exceptionally trusted; proven professional excellence.
Pamela's Career Path
Dec. 2018 -Present
Dell TechnologiesSr. Advisor Program Management - IT
Round Rock, Texas, United States⬧ Ensure compliance with PSE, SOX, PCI, reducing MAPs by 86% for improved accountability.
⬧ Achieved 100% compliance green status over seven years, enhancing security and reliability.
⬧ Spearhead compliance initiatives for PSE, SOX, and PCI, reducing Management Action Plans by 86%. Maintain green status in Compliance & Security for 7 consecutive years.
⬧ Prioritize ServiceNow tasks, analyze r...
Feb. 2016 -Dec. 2018
DellIT Project Manager Advisor
Round Rock, TX ⬧ Managed cross-functional teams to deliver complex IT initiatives on time and within budget. Drove continuous improvement, enhancing project success rates significantly.
⬧ Pioneered agile methodologies in project management, fostering adaptability and rapid response to changing business needs. Introduced cutting-edge tools for enhanced collaboration.
⬧ Facilitated seamless communication betw...
Aug. 2014 -Feb. 2016
Dell Inc.IT Project Management - SR. ANALYST
Round Rock, TX⬧ Fostered strong cross-functional partnerships, ensuring seamless project execution. Facilitated effective communication between IT and business units.
⬧ Meticulously managed IT project lifecycles, ensuring adherence to quality standards. Conducted thorough risk assessments, mitigating potential issues proactively.
⬧ Spearheaded IT solutions, revolutionizing project workflows. Implemented no...