Years of experience: 22

ITCustomer ServiceCustomer Success ManagerProduct ManagerProject ManagerAssistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alana's Career Path
Senior Customer Success ManagerJan. 2023 -
Present
RasaSenior Customer Success Manager
As a Senior Customer Success Manager at Rasa, I focus on ensuring the long-term success and satisfaction of key clients by acting as their trusted advisor. My responsibilities include managing high-value accounts, understanding each client's unique needs, and delivering customized solutions that drive engagement, retention, and growth. I play a pivotal role in onboarding new clients, conducti...
Senior Client Success ManagerApr. 2021 -
Oct. 2022
OversightSenior Client Success Manager
Product AnalystMar. 2020 -
Apr. 2021
LeaseQueryProduct Analyst
I partner with other stakeholder teams across business units (i.e., sales, accounting, solutions) to develop necessary reports and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams Evaluate, analyze, and communicate systems requirements on a continuing basis, and maintain systems processes, including the delivery o...

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