Years of experience: 9
InstagramFacebookLinkedInAssistantCustomer Retention SpecialistCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Johna's Career Path
Jun. 2022 -Dec. 2024
CalendlyCustomer Success Manager III
RemoteCustomer Experience Impact Award Recipient: "Johna is works diligently to enhance the way CS works with each other and with other teams like product and marketing. Two key examples are the efforts she made with Voice of Customer, many of the requests are now in development for Q4, and most recently her work on the Executive Assistant use case collateral. She is constantly striving to push the...
May. 2019 -Jun. 2022
GartnerClient Success Manager, Global Enterprise
Fort Myers, Florida, United States• Responsibilities included supporting $5.6 Million CV per year across multiple product types and IT domains. Working with C-Suite Executives & Senior IT Leaders to ensure they receive utmost value of their investment. • Developed an in-depth knowledge of client’s business, industry, and critical priorities. Provided strategic partnership to build a strong business case for renewal throughout...
May. 2019 -Aug. 2021
GartnerClient Success Partner, Global & Large Enterprise
Fort Myers, Florida, United States