Years of experience: 23

Customer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Care SpecialistCustomer Retention SpecialistService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Karen's Career Path
Senior Customer Success Manager - 20% increase in customer satisfactionMay. 2024 -
Present
ProfiseeSenior Customer Success Manager - 20% increase in customer satisfaction
United States• Optimized Planhat workflows to track customer health, driving a 20% increase in customer satisfaction • Analyzed telemetry data using Planhat to identify trends, enhancing product adoption by 15% • Streamlined account updates with Planhat CSP, achieving a 10% improvement in renewals • Coordinated ITIL-aligned success plans, completing 20% of projects ahead of schedule • Managed a Strategic ...
Product Success Manager - 30% increase in product success Aug. 2022 -
Mar. 2023
CollibraProduct Success Manager - 30% increase in product success
Remote - TX• Redefined Aha! workflows to track requests, driving a 30% increase in customer success metrics • Used Salesforce to analyze telemetry data trends, improving product adoption rates by 15% • Improved customer enhancement updates with tools like Aha! and Salesforce, achieving a 30% efficiency improvement in updates • Delivered ITIL-aligned project success plans in Confluence with 80% completed...
Senior Strategic Customer Success Manager - 15% increase in product adoptionMay. 2021 -
Jul. 2022
ClouderaSenior Strategic Customer Success Manager - 15% increase in product adoption
US• Analyzed data using Salesforce and Excel to identify trends, enhancing product adoption by 15% • Oversaw success plans, finishing 25% of projects ahead of time • Managed a strategic portfolio of two high-profile key accounts, JPMorgan Chase and Citigroup, with combined ARR of $65 million, consistently exceeding expectations and enhancing client satisfaction • Surpassed retention and renewal...