Years of experience: 4
Call CenterTranslatorTechnical Support AgentWeb DeveloperProject CoordinatorIT
Trust Score
Exceptionally trusted; proven professional excellence.
Victor's Career Path
Dec. 2023 -Present
Wellington ManagementPriority Desktop & Conference Room Support
New York, New York, United StatesHandled task and incident support using ServiceNow, operated Crestron X Panel for remote conference room control, and troubleshooted and maintained conference room systems. Managed Active Directory tasks including account management and BitLocker recovery. Conducted laptop and desktop imaging and provided priority support for Windows and Mac issues for executives. Administered Office 365, ins...
Jun. 2023 -Nov. 2023
Wieden + KennedyInformation Technology Support Engineer
New York, New York, United StatesPart of an I.T. team collectively in charge of technical support for a well known ad agency.
In charge of resolving tech support tickets using Fresh Service for: Printers, Macbooks, PC’s Network issues, Conference room technology like Neat Cameras & Neat Frames Used JAMF for device provisioning, app deployment, security and compliance of Apple devices
Used Active Directory to create and manag...
Nov. 2022 -Apr. 2023
Core BTSIT Support Specialist
Wantagh, New York, United StatesPart of an I.T. team collectively in charge of all technologies for 5 schools in a Long Island School District. In charge of resolving tech support tickets for: Printers, Chromebooks, Network issues, Classroom technologies like smartboards, webcams, & projectors. Personally in charge of coordinating and executing all Technology projects & tasks for 1 out of the 5 schools.
Coordinate the peopl...