Years of experience: 16
Service Quality ManagerSoft Skills TrainerCRM managerRecruiterEducationHR
Trust Score
Exceptionally trusted; proven professional excellence.
Nihan's Career Path
Apr. 2022 -Present
BionlukHead of Customer Operations ( Success & Experience )
* Bionluk.com is one of the fastest growing start-up and proudly having the biggest community of freelancers in Turkey! We are a marketplace where freelancers can sell their digital services and find customers who are in need of these services. -Maximize performance by monitoring daily activities and mentoring team members. -Evaluate employees' strengths and assign tasks based upon experience...
Jan. 2020 -Apr. 2022
BionlukCustomer Success Manager
-Discover the pain points of the customers and develop projects for turning them into positive experiences -Analyze support center reports and provide better customer experience -Monitor received complaints -Manage order cancellations, churn and campaign processes -Analyze monthly& 6 months performance results and raise employee effectiveness of the Success Team
Jan. 2016 -Dec. 2019
Armut / HomeRunCategory & Success Specialist
-Provide both written and verbal support to Armut provider community -Provide full guidance on increase providers conversion rate -Execute provider acquisition and onboarding processes -Create and expand helpdesk knowledge base including posting “know-how” videos, blogs