Years of experience: 20

Customer ServiceCopywritingCommunity ManagerMarketingCopywriterSales & BizDev

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Robin's Career Path
Customer Success ManagerOct. 2023 -
Present
BitBrandingCustomer Success Manager
Founding CSM tasked with building the function, team, and processes to drive client success, retention, and growth.
Customer Success ManagerJan. 2023 -
Sep. 2023
DriftCustomer Success Manager
Strategically partnered with sales and marketing teams across a variety of industries to advise them on how to utilize Drift's chatbot to generate pipeline, create excellent digital experiences on their website, and accelerate their revenue cycle *Role impacted by company wide lay offs.
Customer Success ManagerJul. 2022 -
Nov. 2022
SketchCustomer Success Manager
Remote-Managed target accounts to drive renewals and upsells, ensuring successful adoption of new features and expanding relationships within client organizations. -Demonstrated product value by promoting best practices, creating tailored resources, and collaborating with cross-functional teams to meet client needs. -Collected and channeled customer feedback to the product team, focusing on scalabl...

Robin's Posts

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    How I can help you

    Understand your ideal customer to align your marketing with their needs, presenting your brand as the ultimate solution. With over 2 years of experience aiding 200+ eCommerce brands, I ensure effective messaging.

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    People I am looking for

    Seeking B2C clients, including eCommerce and brick-and-mortar brands. Specialize in clothing brands, but adaptable to various products. Aiming to enhance brand messaging for diverse audiences.

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    Experience & Cases

    • Boosted website conversion rates • Enhanced social media metrics • Increased sales through refined messaging • Created impactful creatives and copy • Previous clients: Confidential

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    How to contact

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