I’m a Customer Success Manager at BitBranding, where I help eCommerce brands scale through data-driven marketing strategies, streamlined processes, and strong client relationships. As the first CSM hire, I built the customer success function from the ground up creating onboarding, retention, and upsell systems that boosted enrollments by 57% and reduced churn by 50% during my first year.
With over 10+ years of experience as a CSM along with a background in digital marketing and community engagement, I thrive at the intersection of strategy and people. I enjoy helping businesses grow while strengthening the internal processes that impact customer journey and experience.
I hold a degree in Mass Communication with a focus in Advertising from Louisiana State University.
Outside of work, I’m an endurance athlete who loves triathlons, marathons, and spending time with my two awesome boys.More...
Alex Touchstone
Customer Success Manager@BitBranding
Verified
Experienced communications and advertising specialist with the ability to keep up with tight deadlines and social media channels for high-value customers. Successful at working with diverse teams in developing marketing strategies, event planning, team management, and customer service.More...