Years of experience: 7

CopywritingCall CenterCustomer Support RepresentativeContent WriterProofreaderAppointment Setter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rachael's Career Path
Personal HostApr. 2024 -
Present
Relocity, Inc.Personal Host
Remote
Customer Success ManagerOct. 2020 -
Jan. 2022
Pear Deck / GoGuardianCustomer Success Manager
Remote• Monitor the health of accounts to see which schools and districts need resources or training • Plan and execute new account implementation from kick-off call through training and check-ins, ensuring customer success throughout their lifecycle. • Proactively anticipate needs for the business and clients, and work with team to create solutions. • Work directly with the sales team to create a ...
Senior Account ManagerMar. 2017 -
Apr. 2020
YelpSenior Account Manager
San Francisco Bay Area• Managed and grew post-sale client relationships with local restaurants of all types and sizes • First point of contact in the post-sale client journey and continuously fostered a long-term relationship by serving clients with dependability & honesty as well as keeping a client-first mindset • Ensure the timely and successful delivery of solutions in a fast-paced environment and collaborated...