Rachael Ma, as a Customer Success Manager, is responsible for building and maintaining strong relationships with our clients. She ensures that our customers are satisfied with our products and services, and addresses any issues or concerns they may have. Rachael also plays a key role in driving customer engagement, retention, and growth. Her efforts have contributed significantly to our high customer retention rates and positive customer feedback. She is constantly working on strategies to improve customer experience and is an invaluable asset to our team.More...