Years of experience: 15

Customer ServiceCustomer Retention SpecialistCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Yill's Career Path
Manager, RenewalsApr. 2024 -
Present
DarktraceManager, Renewals
Austin, Texas, United States
Senior Renewal Manager - EnterpriseFeb. 2021 -
Apr. 2024
Tableau SoftwareSenior Renewal Manager - Enterprise
Austin, Texas, United States• Dependable and Influential leader mentoring peers and junior team members • Manage the end-to-end renewal process to secure recurring revenues for Strategic Accounts across multiple Tech and Business Commercial industries • Achieved 100%+ in fiscal year 2021, and 110%+ in fiscal year 2022 teaming with multiple inter-departments on large scale agreements • Achieving 90%+ Renewal Retention Ra...
Customer Renewal Manager - EnterpriseMar. 2018 -
Feb. 2021
Tableau SoftwareCustomer Renewal Manager - Enterprise
Greater Seattle Area• CMT, High-Tech and Retail industries including key Global Consolidation wins • Achieved 100%+ in fiscal year 2019 teaming with multiple inter-departments on large scale agreements • Achieved 90%+ Renewal Retention Rate • Renewal Manager of the Quarter in 2020 • Tableau Sales THRIVE Award winner in 2020 • Presidents Club Award in 2018