Years of experience: 20

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José's Career Path
Senior Operations ManagerMar. 2024 -
Present
Straumann GroupSenior Operations Manager
San José, Costa RicaSUMMARY: Reporting to the Global Digital Treat Plan Service Head. This position will be responsible for the Costa Rican DPS. Scope includes but is not limited to functions such as production, production control, accounting, customs, human resources, IT, and quality assurance. Responsible for managing and institutionalizing structure, policies, process, procedures, roles and responsibilities, ...
Director of Operations, WFM and ReportingJun. 2023 -
Dec. 2023
SmileDirectClubDirector of Operations, WFM and Reporting
Costa RicaFinance Operations - Manage Budgeting, Forecasting and financial Analysis - Ensure compliance with local accounting Regulations -Monitor spend and optimize financial performance HR Management - Help with compliance with HR Policies, including onboarding - Implement performance Management and talent development - Ensure payroll accuracy Vendor management - Create and Review BPO Contracts -Mana...
Asc. Director: Capacity Planning, WFM, Analytics & Process Automation ManagerJan. 2023 -
Jul. 2023
SmileDirectClubAsc. Director: Capacity Planning, WFM, Analytics & Process Automation Manager
Costa RicaDrive Capacity and WFM plans to meet Company Financial Goals Drive Process mapping, gap analysis and Process automations for cycle time and cost reductions Drive Operational Excellence Models to improve customer experience & Quality, increase sales, maximize efficiencies and reduce cost Partner with BPO Leaders to drive SLA% performance and contributing KPIs

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