Years of experience: 43
ITProduct ManagerTech SupportData AnalystBI Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Marc's Career Path
Apr. 2011 -Present
OracleSr. Principal Product Manager
Greenville, South Carolina Area• Service Product focus area: Oracle Database, Intelligent Operations, Managed Services
• Develop customer services that support corporate and organizational strategy
• Collaborate with service delivery and engineering teams to develop services based on customer requirements • Develop service pricing
• Develop specifications for business operations to include services in quoting tools
• Colla...
Aug. 2009 -Nov. 2011
OracleDirector, Advanced Customer Support Services
- Implemented business model for delivery of short-term (less than 30 days) services.
- Responsible for delivery of short-term services in the eastern US.
- Grew Time & Materials business 20% over two-year period, to approximately $2M annually.
Aug. 2005 -Aug. 2009
OracleDirector, Service Measurement & Reporting
• Led effort that produced Service Delivery Management process library.
• Key participant in establishment of Service Delivery Centers in India and Chile. Participated in staffing; led coverage model design and Service Delivery Manager training.
• Integrated Oracle On Demand (now Oracle Managed Cloud Services) Customer Survey into Oracle Global Relationship Survey framework.
• Participated in...