Years of experience: 15

PartnerCall CenterStartup FounderITSolution IntegratorCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tiffany's Career Path
Senior Manager Omni Channel OperationsAug. 2023 -
Present
EarthLinkSenior Manager Omni Channel Operations
Lead Digital & Automated SolutionsOct. 2021 -
Present
EarthLinkLead Digital & Automated Solutions
Atlanta, Georgia, United States
Lead Digital OperationsOct. 2021 -
Oct. 2024
EarthLink InternetLead Digital Operations
Atlanta, Georgia, United States- Lead 3 Centers both internal and partner based centers for Sales and Customer Service Chat and SMS. Drive performance, support and remove roadblocks, and ensure accountability through contractual metrics and KPI and a balanced scorecard. - Manage and strategize overall customer facing chatbot experience. Responsible for deflection rate, customer experience, and FCR - Ensure agents are fully...

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