Years of experience: 8

Sales & BizDevPartnerships ManagerCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hannah's Career Path
Pro MemberFeb. 2024 -
Present
Customer Success CollectivePro Member
United StatesDriving excellence in customer success, one interaction at a time. The Customer Success Collective is a global community of customer advocates. If you want to learn, share, develop, network, and scale with your CS comrades, you're in the right place.
Enterprise Customer Success ManagerJul. 2022 -
Present
XcitiumEnterprise Customer Success Manager
United StatesI optimize the customer lifecycle with post-sale best practices for onboarding, training, and risk management to boost advocacy. I drive accurate forecasting and workforce decisions using analytic models and team management. Not only that, but I strengthen customer health scores, understand growth/retention, and minimize losses with a 360-view approach. I promote product adoption and integrat...
Account ExecutiveFeb. 2021 -
Sep. 2021
Carousel IndustriesAccount Executive
Windsor, Connecticut, United StatesI engaged in prospecting activities, leveraging SalesForce technology, client referrals, local networking, and inbound leads, resulting in a significant 25% increase in qualified leads. I actively participated in internal strategy sessions and external qualification meetings, fostering team collaboration and boosting sales effectiveness. Meticulously updating the internal database, I ensured ...

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