Implementation and Support Engineer in the Telecommunications field, specializing in customer-focused delivery of collaboration solutions such as Cisco Call Manager, Avaya, and Asterisk PBX. Responsibilities included managing CISCO network devices, providing technical support for network and telephony platforms, and implementing voice and data interconnection solutions tailored to meet the needs of businesses worldwide. Ensured seamless communication and high-quality service by addressing client requirements promptly, resolving issues efficiently, and maintaining a customer-centric approach throughout all project phases.
Cisco CCNP Certified professional with experience in implementing over 20 UC system platforms, providing technical support across 5+ countries, and executing over 20 UC system upgrades. Work consistently resulted in high customer satisfaction, with clients praising the reliability and efficiency of delivered solutions.More...
Hannah Slagle
Enterprise Customer Success Manager@Xcitium
Verified
Hannah Slagle is an experienced and passionate Enterprise Customer Success Manager at Xcitium, a leading technology company. With a robust background in customer service and business relations, she is dedicated to ensuring customer satisfaction and building long-lasting relationships with her clients. Over the years, she has accumulated a wealth of knowledge in customer success strategies, project management, and account management. Prior to joining Xcitium, Hannah held several roles in customer service management where she honed her skills in problem-solving, communication, and leadership. She is known for her proactive approach, always seeking ways to improve the customer experience and help her clients succeed. Hannah holds a degree in Business Administration and Management, which has provided her with a solid foundation in business strategies and operations.More...